General Policies

Functional Fitness 204/204 Strength and Conditioning General Policies Refunds Within a week of the beginning of your membership term, we will offer a 100 percent refund. After a week, you can cancel a membership, but we will not refund partial months and you will be assessed a cancellation fee of 10 percent of the total amount owing for the membership term. Cancellations We require 24 hours’ notice for cancellation of any appointment or we reserve the right to bill in full for the appointment. Membership Changes If you wish to upgrade a membership we can do so at any time. We cannot downgrade your attendance—doing so would break our commitment to make you fitter. Membership Holds Our policy on holds is based on commitment: The gym is open 364 days per year, and we post a workout 364 days per year to our website. When you purchase a membership, we expect you to come. In fact, we will nag you if you don’t. We also expect you to find a way to train when you’re away from the gym. For a small fee based on length of absence, we will happily program workouts with the equipment available if you are travelling or on holidays. For your convenience, a list of equipment-free travel workouts can be found here. With that in mind, we cannot offer short-term holds on memberships. Just as you wouldn’t cancel your home insurance when you travel, we’re telling you not to cancel your health insurance—our fitness program. When you are absent from the gym for work or on vacation, we ask you to follow our website and adapt the workouts to the space and equipment available to you. For members who purchase 6-month memberships only, we can put your membership on hold once per term for a minimum of a month. You must inform us by email in advance of the dates of the hold. We cannot put holds in place retroactively. If a hold is in place, your billing dates will not change and the extra time will be added to the end of your membership. If you are injured, we can put your membership on hold, and we will require you to update us on your status in consultation with your care provider to ensure your return to activity is optimal. Unless your care provider has specifically recommended it, do not stop working out. We can work around many injuries with your doctor’s permission, so there’s no need to cease all physical activity unless your doctor advises that course of treatment. We also offer on-site diagnosis and treatment of injuries through Rise Up Physiotherapy to help you rehabilitate. We cannot apply injury holds retroactively. If you have an injury, please inform us immediately so we can work with your care provider and provide a plan to keep you fit as your recover. Due to the often-brief nature of flus and colds, we cannot apply short-term illness holds to memberships, please inform us by email if you have an illness that requires medical treatment. Classes Per Week Unless you have an unlimited membership, your class allowances are assigned per week, and unused classes cannot be carried over to the next week. The system is set up to make sure you come regularly and get fitter, and skipping a week won’t get you fitter. Please ensure you use all your classes each week—it’s how you’ll get results. If you do not have an unlimited membership and are a shift worker, or if you travel extensively for work, please speak to us and we can accommodate you. Membership Dues Membership dues are paid on either the 1st or the 15th of the month. For payment of memberships, we will require a credit card for automated billing or post-dated cheques for the duration of the membership. We’ve made you fast, so it’s hard to chase down late payments. If you wish to pay for a membership in cash, please speak to us so we can make arrangements. On-ramp and personal-training fees are due in full on or before the day of the first session. If this does not work, please contact us for options. Specialty programs must be paid in full on or before the day of the first session. Our NSF fee is $10 in addition to any fees your bank charges you. Code of Conduct All members are expected to abide by the Athlete’s Code. The code defines the healthy community we are building, and we reserve the right to revoke membership for unfitting behaviour. The Athlete’s Code is posted in the front lobby of the gym. Children Children of an appropriate age may stay in the front lobby, but we cannot monitor them. Children may also watch from a designated area inside the gym, but supervision is the responsibility of the parent, and we recommend parents cautiously evaluate whether their children should be present in the gym. There’s simply too much equipment and too many people moving fast if they are unlikely to stay in a designated area. Children cannot use equipment because their safety is our prime concern.


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